At first when I placed this order, the middle aged women laughed at first and pleasantly said "It will be right out shortly." Since this order was unique she had to get the order details out currently to the hamburger department and the fries department. (Department as in the location of where the food is being made.) Although the McDonald's was crowded she did her best to serve the annoying order I had placed.
The order for the non salted small fries was rather easy in my opinion. Since fries was being ordered from left to right, there were constantly new fries coming out every 5 minutes or so. The middle aged women simply just got the fries before a worker tried to salt them. The time for the fries was about 3 minutes and 20 seconds. The hamburger took 4 minutes and 18 seconds. Although I couldn’t see what was going on behind the scenes while my hamburger was being made, I did see the 4 pickles I had asked them of. The order was completed as ordered at a total of 7 minutes and 38 seconds.
I don’t know if this task involved a whole lot of management, it’s just an order of fries and a hamburger… But I guess the middle aged women did what she needed to get the job done. From what I saw she told the person handling the burgers to put 4 pickles for my order. She also told the person who was handling the fries to pack a small fries before salted, but she got the fries herself as soon as the fries came sizzling out of the oil. This would be considered a waste of time? If she was going to get the fries herself why bother to tell her co-worker not to salt them…
From a scale of 1 to 5:Order Preparation: 5
Communication: 5
Coordination: 5
Customer Service: 5
If I was brought in as a consultant to help them improve their efficiency I would recommend hiring a new person to clean and get new furniture. The seats were ripped and there were left over residue on the tables. But besides the cleaning part and the new furniture the way they handled their food was great. Just needs work on public facilities.
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